Refund Policy
Refund Policy
- We prioritize your satisfaction and strive to provide the best quality products. However, we understand that sometimes issues may arise. Please review our policy below:
Exchange Policy
- We do not offer refunds, but we are happy to provide an exchange for any defective or incorrect products. If you wish to exchange an item, please contact us within 2 days of receiving your order.
Product Inspection
- We highly recommend inspecting your order thoroughly at the time of delivery. If you notice any significant damage or discrepancy, do not accept the package. You can return it directly to the delivery personnel.
Claim Requirements
- If you accept the package, please make an unboxing video to support any future claims. This video will serve as proof of the product's condition at the time of receipt and is necessary for us to process any exchanges.
How to File a Claim
- Ensure you have a clear unboxing video showing the unopened product and any issues found upon opening.
- Contact our customer support team within 2 days of receiving the product.
- Provide your order number, details of the issue, and the unboxing video.
Claim Approval
- We will review your claim and, if approved, arrange for an exchange of the affected product.
Terms & Conditions
- Claims without a valid unboxing video will not be entertained.
- All claims must be made within 2 days of receiving the product. Claims made after this period will not be accepted.
For any further assistance, feel free to contact our customer support team. Thank you for shopping with us!